Terms of Service and Booking Agreement for Rotadel

1. Acceptance of Terms

By booking an appointment or purchasing services from Rotadel, you ("Customer," "you," or "your") agree to be bound by these Terms of Service and Booking Agreement. If you do not agree to these terms, please do not book or use our services. These terms constitute a legally binding agreement between you and Rotadel.

2. Appointment Booking and Confirmation

All appointments must be confirmed at least 24 hours in advance. Rotadel reserves the right to cancel, reschedule, or refuse service at its discretion, including but not limited to cases of: (a) safety concerns; (b) inappropriate customer behavior; (c) failure to meet service prerequisites; (d) non-payment of previous services. Booking confirmations will be sent via email and/or SMS to the contact information provided.

3. Cancellation and Rescheduling Policy

Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment. Late cancellations (less than 24 hours notice) may result in a cancellation fee equal to 50% of the service cost. No-shows (failure to arrive for a scheduled appointment without prior notice) will be charged the full service price. Repeated no-shows or late cancellations may result in requirement of prepayment or refusal of future bookings. Rotadel reserves the right to adjust cancellation policies for high-demand periods or specialty services.

4. Payment Terms and Deposits

A deposit may be required to confirm your booking, the amount of which will be communicated at time of booking. The remaining balance is due in full at the time of service unless otherwise agreed. We accept cash, credit cards, and approved digital payment methods. Late payments may result in: (a) service suspension; (b) late fees; (c) referral to collections; (d) legal action for recovery of amounts owed. Returned checks or declined payments may incur additional fees.

5. Refund and Credit Policy

Deposits are non-refundable except in cases where Rotadel cancels the appointment. Service fees are generally non-refundable once service has commenced. In case of service dissatisfaction, customers may request review within 7 days of service. Any remedies, including partial refunds or service credits, are at the sole discretion of Rotadel management. Credits issued will be valid for 12 months from issuance and are non-transferable.

Scope of Services

I understand that consulting services provided by Rotadel are advisory in nature. I acknowledge that: (a) Recommendations are based on information I provide and industry best practices; (b) Implementation of recommendations is my responsibility; (c) Results are not guaranteed and depend on various factors including execution; (d) Rotadel is not liable for business outcomes resulting from implementation of recommendations.

Confidentiality

Rotadel agrees to maintain confidentiality of proprietary business information shared during the engagement. I agree not to disclose Rotadel's methodologies, frameworks, or proprietary materials to third parties.

Intellectual Property

Work product created during the engagement remains property of the respective party as outlined in the service agreement. Generic frameworks and methodologies remain property of Rotadel.

6. Customer Information and Data Collection

By booking with Rotadel, you authorize us to collect, store, process, and use your personal information including but not limited to: name, phone number, email address, mailing address, date of birth, service history, preferences, health information (where applicable to service), and payment information. This information is used for: (a) scheduling and service delivery; (b) business administration and record-keeping; (c) payment processing; (d) marketing and promotional communications; (e) service improvement and personalization; (f) legal and regulatory compliance. Your data is stored securely using industry-standard practices and will not be sold to third parties. Information may be shared with: (a) service providers necessary for business operations; (b) payment processors; (c) as required by law or legal process.

7. Communication Consent - EMAIL AND SMS

BY BOOKING WITH ROTADEL, YOU EXPRESSLY CONSENT TO RECEIVE COMMUNICATIONS VIA EMAIL, SMS/TEXT MESSAGE, AND TELEPHONE at the contact information you have provided. These communications include but are not limited to:

Appointment reminders and confirmations
Service updates, changes, and notifications
Promotional offers, discounts, and special events
Customer feedback requests and satisfaction surveys
Important policy updates and announcements
Payment reminders and receipts
Personalized service recommendations

Message frequency varies. Message and data rates may apply. You may opt out of promotional communications at any time by: (a) replying STOP to any SMS message; (b) clicking unsubscribe in emails; (c) contacting us directly at Rotadel. You may not opt out of transactional communications related to your appointments, payments, or account status, as these are essential to service delivery. By providing your phone number, you confirm you are the account holder or have authorization to consent on behalf of the account holder.

8. Privacy Policy Consent

You acknowledge that you have read and understood our privacy practices. You consent to: (a) collection and processing of your personal data as described; (b) receiving communications as outlined above; (c) storage of your information for business purposes; (d) use of cookies and tracking technologies on our digital platforms. You have the right to: (a) access your personal data; (b) request correction of inaccurate data; (c) request deletion of your data (subject to legal retention requirements); (d) withdraw consent for marketing communications.

9. Limitation of Liability

Rotadel SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, revenue, business opportunities, data, or goodwill, arising from or related to your use of our services, regardless of the theory of liability. Our total aggregate liability for any claims arising from or related to our services shall not exceed the amount actually paid by you for the specific service giving rise to the claim. This limitation applies to the fullest extent permitted by law. Some jurisdictions do not allow limitation of liability for certain damages; in such cases, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Rotadel, its owners, officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to: (a) your breach of these terms; (b) your violation of any law or third-party rights; (c) your use of our services; (d) any information or content you provide to us; (e) disputes between you and any third party.

11. Dispute Resolution and Arbitration

Any disputes, claims, or controversies arising from or relating to these terms or our services shall first be addressed through good faith negotiation between the parties. If disputes cannot be resolved through negotiation within 30 days, both parties agree to attempt mediation before a mutually agreed-upon mediator. If mediation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in the jurisdiction where Rotadel is located. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Notwithstanding the above, either party may seek injunctive relief in court for violations of intellectual property rights or confidentiality obligations.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the state in which Rotadel is registered, without regard to conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the courts of that jurisdiction.

13. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

14. Entire Agreement

These terms, together with any service-specific agreements, constitute the entire agreement between you and Rotadel regarding your use of our services. These terms supersede any prior agreements or communications.

15. Modifications to Terms

Rotadel reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to our website or notification via email. Your continued use of our services after changes constitutes acceptance of modified terms. Material changes will be communicated at least 7 days in advance when practicable.

16. Contact Information

For questions regarding these terms or our services, please contact Rotadel through our official contact channels.

ACKNOWLEDGMENT AND CONSENT

By proceeding with your booking, you acknowledge and confirm that:

You have read, understood, and agree to all terms outlined in this agreement
You authorize Rotadel to collect, use, and store your personal information as described
You CONSENT to receive communications from Rotadel via phone, email, and SMS/text message
You understand and accept the cancellation, deposit, and refund policies
You are at least 18 years of age or have parental/guardian consent if under 18
You accept the limitation of liability and indemnification provisions
You agree to resolve disputes through arbitration as outlined above

Last Updated: February 17, 2026